.support-widget{position:fixed;right:20px;bottom:20px;z-index:1060}.support-panel{background:#fff;color:#18243c;border:1px solid #dbe3ee;border-radius:18px;padding:18px;box-shadow:0 12px 40px #18356718;min-width:0}.support-widget .support-panel{position:absolute;bottom:56px;right:0;width:min(390px,calc(100vw - 28px));max-height:calc(100dvh - 100px);overflow:auto}.support-panel header{display:flex;align-items:center;justify-content:space-between;gap:12px}.support-panel header button#chat-hide{border:0;background:none;font-size:26px}.chat-status{font-size:13px;color:#56657a;margin:12px 0}.chat-messages{height:320px;overflow:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:12px;padding:8px 2px}.chat-message{padding:12px;border-radius:12px;background:#f0f4fa;white-space:pre-wrap;overflow-wrap:anywhere}.chat-message.admin{background:#e8efff;border-left:3px solid #2457c5}.chat-message.system{font-size:12px;text-align:center;background:none;color:#56657a;padding:4px}.chat-message small{display:block;color:#56657a;font-size:11px;margin-bottom:5px}.chat-form label{display:block;font-size:13px;margin:8px 0}.chat-form input,.chat-form textarea{display:block;width:100%;border:1px solid #bac8da;border-radius:8px;padding:10px;background:white;color:#18243c}.support-inbox{display:grid;grid-template-columns:minmax(200px,1fr) minmax(0,3fr);gap:20px;margin-top:24px}.chat-list{max-height:650px;overflow:auto}.chat-list button{display:block;width:100%;text-align:left;border:1px solid #dbe3ee;border-radius:10px;padding:14px;margin-bottom:8px;background:white;color:#18243c}.chat-list button[aria-pressed=true]{border-color:#2457c5;background:#edf3ff}.support-inbox .chat-messages{height:50vh}.support-panel [hidden]{display:none!important}@media(max-width:700px){.support-inbox{grid-template-columns:1fr}.chat-list{max-height:180px}.support-panel header{flex-wrap:wrap}.support-widget{right:14px;bottom:14px}.chat-messages{height:30dvh}}
.support-admin-panel{display:flex;flex-direction:column;height:min(760px,calc(100dvh - 210px));min-height:440px}.support-inbox .support-admin-panel .chat-messages{height:auto;min-height:100px;flex:1}.support-admin-panel .chat-form{flex-shrink:0;background:white;border-top:1px solid #dbe3ee;padding-top:8px}.support-admin-panel header{flex-shrink:0}.support-admin-panel header>div{display:flex;gap:8px;flex-wrap:wrap}.support-admin-panel .btn{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:10px 16px;visibility:visible;opacity:1}.support-admin-panel .btn-primary{background:#2457c5;color:#fff;border:1px solid #2457c5}.chat-error{color:#b42318;margin:6px 0;font-size:13px}.chat-error:empty{display:none}@media(max-width:700px){.support-admin-panel{height:65dvh;min-height:420px}.support-inbox .chat-list{max-height:130px}.support-admin-panel .chat-form textarea{max-height:100px}}
.chat-launcher{display:inline-flex!important;position:relative;align-items:center;justify-content:center;width:58px;height:58px;border-radius:50%;border:0;background:#2457c5;color:#fff;box-shadow:0 5px 22px #2457c54d;cursor:pointer;text-decoration:none}.chat-launcher:hover{background:#1946a7;color:white;transform:translateY(-2px)}.chat-launcher:focus-visible{outline:3px solid #80aaff;outline-offset:4px}.chat-launcher svg{width:28px;height:28px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}a.support-widget.chat-launcher{position:fixed}.chat-count{position:absolute;right:-3px;top:-3px;border-radius:20px;background:#c52d3c;border:2px solid white;color:white;min-width:23px;padding:1px 5px;font-size:11px;font-weight:700}.chat-count[hidden]{display:none}.support-widget .support-panel{bottom:72px}.support-admin-panel .chat-transcript[hidden]{display:none!important}

/* Admin inbox only; visitor widget keeps its existing layout. */
.chat-workspace{max-width:none!important;padding:28px!important}
.chat-page-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px}.chat-eyebrow{font-size:10px;font-weight:750;letter-spacing:.13em;color:#667b96}.chat-page-heading h1{font-size:30px;letter-spacing:-.04em;margin:4px 0}.chat-page-heading p{margin:0;color:#64748b}.chat-overview-count{font-size:12px;color:#2457c5;background:#edf3ff;border-radius:20px;padding:8px 14px}
.chat-workspace .support-inbox{grid-template-columns:minmax(240px,320px) minmax(0,1fr);gap:0;margin:0;border:1px solid #dde5ef;border-radius:20px;background:#fff;overflow:hidden;height:min(800px,calc(100dvh - 215px));min-height:500px;box-shadow:0 8px 30px #19335b08}
.chat-directory{display:flex;flex-direction:column;min-height:0;border-right:1px solid #e5ebf3;background:#fbfcfe}.chat-directory-tools{padding:20px;border-bottom:1px solid #e5ebf3}.chat-directory-tools h2{font-size:17px;margin:0 0 16px}.chat-directory-tools label{display:block;font-size:11px;font-weight:650;color:#63758e}.chat-directory-tools input,.chat-directory-tools select{width:100%;border:1px solid #dce4ee;border-radius:9px;background:#fff;color:#263c59;padding:10px 12px;font-size:13px;min-height:42px;margin:5px 0 10px}.chat-directory-tools select{margin-bottom:0}
.chat-workspace .chat-list{padding:10px;max-height:none;min-height:0;overflow:auto;flex:1}.chat-workspace .chat-list button{display:grid;grid-template-columns:36px minmax(0,1fr);gap:10px;border:1px solid transparent;border-radius:12px;background:transparent;padding:12px;margin:0 0 4px}.chat-workspace .chat-list button:hover{background:#f0f4fa}.chat-workspace .chat-list button[aria-pressed=true]{background:#eaf1ff;border-color:#c6d8fb}.chat-contact-avatar{width:36px;height:36px;display:grid;place-items:center;background:#e0e9f8;color:#2457c5;border-radius:12px;font-size:14px;font-weight:700}.chat-contact-copy{min-width:0;display:flex;flex-direction:column;gap:5px}.chat-contact-copy strong{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-contact-copy small{font-size:11px;color:#687a91}.chat-contact-copy .chat-contact-status{color:#267553}.chat-list-empty{padding:24px 14px;color:#64748b;font-size:13px}
.chat-workspace .support-admin-panel{height:100%;min-height:0;border:0;border-radius:0;box-shadow:none;padding:0;overflow:hidden}.chat-workspace .support-admin-panel header{padding:20px 24px;border-bottom:1px solid #edf0f5}.chat-workspace .support-admin-panel .chat-heading-copy{min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:0}.chat-workspace .chat-title{font-size:19px;margin:4px 0 0;overflow-wrap:anywhere}.chat-workspace .chat-actions{gap:6px}.chat-workspace .chat-actions .btn{min-height:36px;padding:7px 11px;border-radius:8px;font-size:12px}.chat-workspace .btn:disabled{opacity:.45;cursor:not-allowed}.chat-workspace .chat-status{padding:10px 24px;margin:0;background:#f8fafd;font-size:12px;border-bottom:1px solid #edf0f5}.chat-workspace .chat-messages{padding:24px;gap:16px;background:#fff;min-height:100px}.chat-workspace .chat-message{max-width:85%;align-self:flex-start;border-radius:14px 14px 14px 4px;padding:12px 16px;line-height:1.6;font-size:14px;background:#f1f4f8}.chat-workspace .chat-message.admin{align-self:flex-end;background:#eaf1ff;border:1px solid #d9e5fc;border-radius:14px 14px 4px 14px}.chat-workspace .chat-message.system{align-self:center;max-width:100%;background:none;border:0;font-size:11px;color:#718096}.chat-workspace .chat-message small{margin-bottom:7px;font-size:10px}.chat-empty-state{margin:auto;text-align:center;max-width:310px;color:#738299}.chat-empty-state>span{display:grid;place-items:center;margin:0 auto 16px;width:56px;height:56px;border-radius:18px;background:#edf3ff;color:#2457c5;font-size:28px}.chat-empty-state h3{font-size:18px;color:#334155}.chat-empty-state p{font-size:13px;line-height:1.7}
.chat-workspace .chat-form{padding:16px 24px;background:#fff;margin:0}.chat-workspace .chat-form label{margin:0 0 7px;font-weight:650;font-size:12px}.chat-workspace .chat-form textarea{resize:vertical;min-height:76px;max-height:160px;border:1px solid #dbe3ef;border-radius:12px;padding:12px 14px;font-size:14px}.chat-composer-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:10px}.chat-composer-footer small{color:#718096;font-size:11px}.chat-workspace .chat-send{gap:14px;border-radius:10px;font-size:13px;flex-shrink:0}.chat-workspace :is(button,input,select,textarea,a):focus-visible{outline:3px solid #8cb0f5;outline-offset:2px}
@media(max-width:1000px){.chat-workspace{padding:18px!important}.chat-workspace .support-inbox{grid-template-columns:240px minmax(0,1fr)}.chat-workspace .support-admin-panel header{flex-wrap:wrap;padding:16px}.chat-workspace .chat-messages,.chat-workspace .chat-form{padding:16px}}
@media(max-width:700px){.chat-workspace{padding:14px!important}.chat-page-heading{align-items:flex-start}.chat-page-heading h1{font-size:25px}.chat-overview-count{font-size:10px;padding:7px 10px}.chat-workspace .support-inbox{display:flex;flex-direction:column;height:auto;min-height:0;border-radius:14px}.chat-directory{border-right:0;border-bottom:1px solid #e5ebf3}.chat-directory-tools{padding:14px;display:grid;grid-template-columns:minmax(0,1fr) 155px;gap:10px}.chat-directory-tools h2{grid-column:1/-1;margin:0;font-size:15px}.chat-directory-tools input,.chat-directory-tools select{margin-bottom:0}.chat-workspace .chat-list{max-height:180px;min-height:60px;flex:none}.chat-workspace .support-admin-panel{height:65dvh;min-height:460px}.chat-workspace .chat-message{max-width:95%}.chat-composer-footer small{max-width:170px}.chat-workspace .chat-status{padding:10px 16px}}